Returns & Exchanges

At Purity Coffee, we stand behind the freshness and quality of our organic beans. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee to ensure you have the best coffee experience possible.

Return Process

• 1.
  Contact Support

  Email our Customer Excellence team within 30 days of your delivery date to initiate a return or exchange request.

• 2.
  Provide Order Details

  Include your order number and the specific reason for your dissatisfaction so we can better serve your needs.

• 3.
  Review and Approval

  Our team will review your request; for food safety reasons, we do not require you to ship opened bags of coffee back to us.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement roast of your choice.